At JufuStore, we value your satisfaction and stand behind the quality of our products. If you’re not completely happy with your purchase, we’re here to help.
Eligibility for Refunds
We offer refunds under the following conditions:
- You received a damaged, defective, or incorrect product.
- You notify us within 48 hours of delivery.
- The item must be unused, in its original packaging, with all tags and accessories intact.
How to Request a Refund
To request a refund:
- Email us at [[email protected]] with your order ID and photos/videos of the damaged or incorrect product.
- Once your request is approved, we will initiate the return pickup (if applicable).
- After we receive and inspect the returned item, your refund will be credited within 5–7 business days.
Refund Method
- Refunds will be credited to your original method of payment.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
Non-Refundable Items
- Products that are used, altered, or damaged after delivery.
- Items marked as non-returnable
Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank or payment provider.
- Then contact your bank; processing times may vary.
- If you’ve done all this and still haven’t received your refund, please contact us